Privacy Notice

Who is responsible for your information?

Controller and service provider
Enveraco Ltd
Supporting organisations through technology, operations, and strategic services
Registered Office: 18 North Street, Glenrothes, Fife, KY7 5NA, United Kingdom
Company Registration Number: 538291
hello@enveraco.eu

Enveraco Ltd is the controller for personal information processed through this website and Byleron Translate, except where an institution separately determines the purposes and means of processing for its own users or programme.

Information we process

• Account and membership information: name, email address, username, membership status, billing status and account preferences.
• Translation information: text, documents, recordings, language and style settings, preferred terminology, translations, transcripts, temporary downloads and history entries that you submit or create.
• Guest-preview and technical information: a signed browser identifier, a daily one-way value derived from the connecting IP address, limited security and service logs, and browser or page details that you choose to include in a support request. Guest identifiers are used to enforce the daily preview allowance and reduce misuse; the daily IP-derived value expires automatically.
• Analytics information: Google Analytics may collect online identifiers and usage information when you accept non-essential analytics cookies.

Why we use information

We use information to provide and secure the service, maintain accounts and memberships, process payments, answer support requests, prevent misuse, improve the website, and meet legal obligations. We process workspace material to provide the functions you request. We rely primarily on performance of our contract with you, our legitimate interests in operating and securing the service, consent where required for non-essential cookies, and legal obligations where applicable.

Payments, service providers, and locations

Payments are processed by Stripe. Byleron Translate does not store full payment-card numbers or card security codes. Website and workspace infrastructure is located in Frankfurt, Germany. We also use providers where needed to deliver specific features: Stripe for payments, Google Analytics for consented analytics, and OpenAI for translation, writing improvement, and transcription requests. These providers process information under their own applicable terms and data-processing arrangements.

Some providers may process information outside the United Kingdom or European Economic Area. Where this occurs, we use the safeguards required by applicable data-protection law.

AI processing

Translation and writing-improvement operations use AI processing. Nothing is sent to OpenAI merely because you have an account or open the workspace. When you deliberately start a translation, improvement, or transcription task, the selected source material, preferred terminology, and settings needed for that task may be sent to the OpenAI API. Read the AI Use Disclosure for a fuller explanation.

Retention, deletion, and backups

Workspace material is retained while your account and project remain active. Deleting a project removes its project records from the active workspace. To request account deletion, use Contact Support from Questions & Answers. We aim to complete account-deletion requests within one calendar month, subject to identity verification, legal obligations, and any need to retain limited billing or security records. Deleted material may remain in secure backup systems for up to one additional month before routine overwrite.

Your rights and complaints

Depending on applicable law, you may have rights to access, correct, erase, restrict, object to, or receive a copy of your personal information. Contact hello@enveraco.eu to make a request. You may also complain to the UK ICO. Visit the ICO.

Children and sensitive material

Byleron Translate is for people aged 18 or over. Users remain responsible for ensuring they have an appropriate lawful basis, permission, consent where required, safeguarding measures, and de-identification process before uploading confidential research or participant material, especially material relating to children or other vulnerable people.

Changes to this notice

We may update this notice when the service, legal requirements, or our processing changes. The current version and its last-updated date are published on this page.